Contact

Denver Metro Authority serves as a civic reference resource covering the structure, functions, and processes of Denver's city-county government. This contact page explains the geographic scope of that coverage, how to frame a useful inquiry, and what response timelines are realistic. Understanding these parameters helps ensure that questions reach the right channel and receive a substantive answer.

Service area covered

The content published on this site addresses the consolidated City and County of Denver, which operates under a home-rule charter that merges municipal and county functions into a single governing entity. That structure makes Denver distinct from the 63 other Colorado counties, all of which maintain separate municipal and county governments.

Coverage extends across the core functions of Denver's government:

1. Legislative and executive branches — the Mayor's Office, City Council, and Auditor's Office
2. Fiscal and revenue systems — property taxes, sales tax, the budget process, and bonds and capital funding
3. Public safety agencies — the Denver Police Department, Fire Department, Sheriff Department, and District Attorney's Office
4. Land use and development — zoning and land use, permits and licensing, and the comprehensive plan
5. Community services — human services, public health and environment, parks and recreation governance, and transportation
6. Civic participation mechanisms — elections and voting, public comment participation, boards and commissions, and open records requests

Regional bodies such as the Regional Transportation District (RTD), the Denver Regional Council of Governments (DRCOG), and related agencies fall within scope when their mandates intersect directly with Denver city-county governance. State-level relationships that affect Denver's authority — including Dillon's Rule boundaries and preemption questions — are covered in the context of Denver's relationship with Colorado state government.

Out-of-scope topics include service requests to city departments (those belong to Denver 311), legal advice on pending matters, and governance details for the 9 surrounding counties that form the broader Denver metropolitan statistical area. For those surrounding jurisdictions, Denver's metro-area governance relationships page explains the structural differences.

What to include in your message

A well-structured inquiry shortens the time needed to identify a useful response. The following breakdown distinguishes between inquiry types and the information each requires:

Editorial corrections or factual disputes
- The specific page URL or topic title where the issue appears
- The claim or figure believed to be inaccurate
- A named public source (statute number, agency document, official report) supporting the correction
- The date the source was published or last updated, if known

Content gap requests
- The specific Denver government topic not currently covered
- Why the gap matters to civic understanding — for example, a recent charter amendment, a newly created office, or a restructured department
- Any named public documents (ordinance numbers, council bill numbers, charter sections) that should anchor the coverage

Research clarification questions
- The exact question being asked
- What has already been checked — relevant pages on this site, Denver city agency portals, or Colorado statutes
- The context for the question (property owner, journalist, student, neighborhood association, etc.)

Submissions that identify a specific page, include a named source, and articulate a clear question receive substantive responses faster than general inquiries. Anonymous submissions are accepted; no account or registration is required.

Response expectations

Response timelines differ by inquiry type. Editorial corrections involving verifiable factual errors in published content are prioritized and typically addressed within 5 business days of receipt. Content gap requests enter a review queue and are assessed against the site's coverage roadmap — not every request results in new content, but all are logged.

Research clarification questions that fall within the site's civic reference scope receive a response pointing to the most relevant existing pages or named public resources. Questions that require legal interpretation, agency-specific service navigation, or real-time permit or case status are redirected to the appropriate Denver city department or court system, since those require access to live agency data that a reference site does not hold.

Bulk outreach, automated submissions, and commercial solicitations are not processed.

Additional contact options

For matters that fall outside editorial scope, the following official Denver city channels handle direct public inquiries:

• Denver 311 — the city's primary non-emergency service request line, reachable by phone at 3-1-1 within Denver or 720-913-1311 from outside the city, and through the Denver 311 system online portal
• Open Records Requests — formal requests for city documents are governed by the Colorado Open Records Act (CORA); the process and relevant offices are detailed on the Denver open records requests page
• Denver City Council — each of the 13 council districts maintains a constituent services contact; the City Council overview page lists district boundaries and office information
• Denver Clerk and Recorder — elections, vital records, and official city documents route through the Clerk and Recorder's Office
• Denver County Court — court filings, case inquiries, and jury service questions are handled directly by the county court system

For general orientation to how Denver's government is organized and how residents interact with it, the how to get help for Denver government page maps the 5 most common civic needs — permits, taxes, public safety, elections, and public comment — to the specific offices and processes that handle each.

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